I've asked that a smoke alarm be placed similar to the ones in airline bathroom, with a notice. The non-smoking policy is not enforced sufficiently and no steps have been taken to deter smoking. I was coughing so bad one time that security came to check on me. I've had to use the bathroom only to exit immediately with a respiratory attack. Although there is no smoking in the casino, the sole handicapped bathroom is often filled with smoke with non-handicapped patrons that use it to sneak a cigarette. Sometimes I have wait for someone to pass by. I have to exit the building to get to valet, have someone open the door for me. When access to the elevators on the second floor are blocked by security, there is no easy access to the valet area by handicapped persons. There are no automatic doors in the valet retrieval area, either off the courtyard or where the cars pull up. The only handicapped doors are at the front entrance. As a Diamond member, valet parking is the best perk and now that has been taken away for part of the week. Valet parking is not a convenience for me, it is a necessity as I am very vulnerable getting out of the car and need assistance putting together my portable scooter. The most recent is their decision to terminate valet parking on Monday through Wednesday.
I have physical challenges and there are several problems with Horseshoe Baltimore.
